Legal Terms and Conditions of the “Trip to Thailand” Giveaway – Mango Lounge
Organizer: Mango Thai S.L., with registered address at Carrer Pins 10, Port D’Alcúdia (Mallorca), Tax ID No. B56436900 (hereinafter “the Organizer”), promoter of the “Trip to Thailand” giveaway, exclusively for Mango Lounge customers. This giveaway is governed by these terms and conditions and by current Spanish regulations on commercial promotions.
Prize: A trip to Thailand for two people will be raffled off, consisting of round-trip economy class airfare and standard accommodation in a 3*/4* hotel (or similar) for two people for 12 days, valued at €3,000. Bookable from November 15, 2025, to February 28, 2026. The trip includes travel and the indicated accommodations, excluding any other “extras” (optional activities, special meals, additional travel insurance, personal expenses, etc.). The prize is not transferable to third parties or redeemable for cash or other services, except at the discretion of the Organizer. The maximum prize value is €3,000, managed by the travel agency Volar-e.es in Puerto de Alcudia.
Participants: All individuals of legal age residing in Spain who comply with the rules described below may participate. Mango Thai S.L. employees and their immediate family members are excluded. Participation is personal and non-transferable.
Participation Rules: To participate in the raffle, Mango Lounge customers must purchase drinks at the venue for a minimum amount of €20 (VAT included) in a single visit during the promotional period. For every €20 spent, the customer will receive one entry (a raffle ticket). Each entry must include the participant’s personal information (name, surname, telephone number, and email address), which will be recorded on a physical medium (slip) provided by the Organizer. It is essential to provide the correct information in order to be contacted and follow the establishment on social media. Only one entry is allowed per €20 ticket; purchases over €20 allow additional entries (for example, €40 = 2 entries, etc.). No additional purchase will be required for accompanying minors; however, they will not be eligible to participate as ticket holders.
Drawing Dates: The promotion will begin on May 15, 2025, and end on October 31, 2025 (both dates inclusive). During this period, entries may be accumulated according to the established rules. Once the promotion ends, the drawing among all valid entries will take place on October 31, 2025, at midnight. If necessary, the drawing date may be adjusted, with the change being published on the Organizer’s website.
Drawing: The drawing will be conducted by random procedure in a single public event held at the Mango Lounge (or alternative location indicated) on the indicated day. The winner will be selected through a random selection system supervised by a notary public to attest to the legitimacy of the process, in compliance with the Commercial Promotion Regulations. If a notary public is not available, a transparent procedure will be followed to ensure randomness, with the assistance of two independent witnesses.
Notification to the winner: The winning participant will be contacted by the Organizer within three business days following the drawing, by phone and/or email, according to the information provided. To communicate the result and coordinate acceptance of the prize, confirmation of personal information will be requested. The winner must confirm their willingness to accept the prize within a maximum of 7 calendar days from notification. Failure to do so or refusing the prize will be deemed a waiver of the prize (see next section). Furthermore, with their express consent, the winner’s first and last name will be published on the Mango Lounge website and/or social media, as well as in promotional materials (posters, etc.) that the Organizer deems appropriate.
Prize Acceptance: The winner agrees to comply with the general booking conditions of the agency or supplier managing the trip (required documentation, deadlines, itineraries, visas, or other requirements) and to take the trip on the available dates between November 15, 2025, and February 28, 2026, as agreed upon with the Organizer. The exact date of the trip will be mutually agreed upon based on availability and timing, so that both adult travelers can enjoy the trip before February 28, 2026. If the winner is unable or unwilling to claim the prize (for personal or health reasons, impossible travel, etc.), they may expressly waive the prize by notifying the Organizer in writing. If the winner waives the prize or does not respond within the indicated period, the prize will be forfeited, or a substitute may be drawn from among the non-winning entries, at the Organizer’s discretion. By accepting the prize, the winner will be responsible for any additional expenses not expressly included (visa fees, extra luggage, special airport taxes, tips, drinks, excursions, optional insurance, etc.). The Organizer declines all liability for incidents beyond its obligations, including flight delays or weather conditions. In this case, the Organizer will refer to the general terms and conditions of the airline ticket and the hotel.
Personal data protection: The personal data collected (name, telephone number, email address, etc.) will be processed by Mango Thai S.L. for the sole purpose of managing participation in the promotion, holding the raffle, communicating with the winners, and awarding the prize. The Organizer declares that the data will be treated confidentially and will not be disclosed to third parties, except to public authorities if required by law. Data processing will be carried out in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD). Participants may exercise their rights of access, rectification, erasure, restriction of processing, portability, and objection at any time by sending a written communication to the Organizer’s email address (or to the postal address provided), attaching a copy of their identification. Data will be retained for the period necessary to fulfill the stated purposes and, in any case, until their deletion is requested. By participating, the interested party expressly accepts this data protection clause and authorizes the Organizer to process their data for the aforementioned purposes.
Prize Taxation (Personal Income Tax): The prize awarded is subject to Spanish tax regulations. In accordance with Personal Income Tax Law 35/2006, prizes won in games, raffles, drawings, or random combinations are subject to Personal Income Tax. Therefore, Mango Thai S.L. will apply the 19% withholding tax required by law on the total value of the prize. The winner must declare the prize as a capital gain on their own income tax return for the corresponding year. All expenses and taxes arising from the prize (with the exception of the aforementioned withholding, which is the responsibility of the Organizer) will be borne by the winner. It is recommended that you consult a tax advisor regarding any additional implications depending on your personal circumstances.
Acceptance of the Rules: Participation in the raffle implies full acceptance of these rules, in all their terms and conditions, as well as compliance with the Organizer’s interpretation thereof. The Organizer reserves the right to resolve any situation not covered by these rules, as well as to modify the rules before the draw is held, promptly notifying participants of any changes on its website or at the establishment. Any attempt at fraud or manipulation by participants will invalidate their participation. Finally, participation implies declaration that participants meet the age requirement and the established conditions.
These rules will be published in full on the Mango Lounge (Port d’Alcúdia) website. For any questions, interested parties may contact the Organizer at the address indicated or via the restaurant’s official email address.
Legal reference: This promotion complies with the provisions of Spanish legislation applicable to commercial promotions and draws, in particular the provisions of the Commercial Promotions Regulations and the Retail Trade Regulation Act, as well as current tax regulations.
